No longer receiving UPSP Informed Delivery emails

@SuzyQ924 , Are you having an issue with any other emails being received or are the ones from the Postal service the only one? 

Is this on a third-party email app or via the Xfinity website? Also, have you checked to see if there are any filters or if those emails are being forwarded somewhere? 

I use the Xfinity website for my email, not a third party app. I have no filters set, and am not auto-forwarding any emails. Is there a way to see if I’ve marked these emails as spam at some point? It’s unlikely this is the problem since I always check my spam folder before clearing it out. If there is something that shouldn’t be there, I move it back to my inbox and then delete it. I wish Xfinity would move the Mark as Spam icon away from the Delete icon. Working on a tablet it’s way too easy to touch the wrong icon without realizing it (which is why I check my spam folder regularly).

Hello @SuzyQ924! We appreciate your feedback. I understand how buttons so close together can cause a problem. This link has the information you need regarding spam emails and filters. 

@SuzyQ924 - I have had this issue as well over the last week. The emails used to come like clockwork a little before 8am Eastern time, but since last week, I've only received one. They do not go to Spam; it looks like they are just blocked.

Hi there @Thesleepdoctor!  Thank you so much for taking the time to reach out and inform us of this issue you are having with your email.  We are happy to look into this further for you and get this resovled.  Are you noticing that this is the only sender that you are having an issue with or are you having this issue with other senders as well?

@SuzyQ831​ Please send me a DM with the email address where these are not being delivered.  Thank you.

@SuzyQ831 Absolutely! We are here to help in any way we can. Please send a Direct Message with your name, service address, and your email address. I look forward to working with you today! 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@eric316​ Send me a DM with your email address.

@eric316​ I used the email account attached to your forums account. They said it should be removed now. You should start getting the emails again in a day or two.

XfinityAlex,

Thank you very much for your explanation and efforts.  My USPS emails go to a different xfinity email account.  How do I privately message you that account name?

Sent a direct message with details as you instructed a previous poster.

Hello @eric316, I see you have sent "Xfinity Support" a direct message. I believe there might have been some slight confusion. It would appear XfinityAlex had asked for you to send them a direct message. They mentioned being able to fix the email linked to your forums account.  Are you able to send them the direct message with your email?

Sending unsolicited Direct Messages to “Xfinity Support” or an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. Although, we can see that you intended to send the direct message to XfinityAlex.

@SuzyQ831​ These messages aren't generally marked as spam. The concern here is when users mark the messages as spam (again, intentionally or accidentally).   However, yes, you can create a folder and a rule to move the messages there.  You can also add the From address to your address book (if you're looking at one of their messages, and you click the email in the webmail, it should open an option to add to Address Book).

@Junior34​ If it's the address associated with your post, I've sent it for remediation.  If not, please DM me the proper email address.

Hi XfinityAlex,

I am still not receiving the emails.  The email address with USPS is the same one associated with this post.

Thank you for your help!

@Junior34​ Could you DM me with the email address that is having the problem?  I'll check with them again.

@Junior34 Can you please direct message us with your first and last name along with your full service address so that I can assist you further. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@zookeeper00​ Presuming it is the email tied to your forums account you posted with, I have requested the removal of the suppression from Sinch

Thank you Alex.  I truly appreciate your help and hope to start receiving the emails again!

@eric316​ I saw your DM, and I've escalated to Sinch (the ESP for USPS Informed Delivery).

I'm another one who stopped receiving the Informed Delivery emails. Last one was Nov 3rd.

Not going to spam, no other forwarding, etc.

Can you fix using the email account associated with my login?

@XfinityAlex​ I have had the same issues and contacted Xfinity who had me do a blocklist removal but apparently there was no issue.  Can you help. 

I'm having the issue too. This is frustrating.

@tgor14 I am sorry to hear you are having issues getting USPS informed delivery. I get those myself and they are great! Have you checked your settings and spam folder to confirm you are not getting them? Are you not getting any other emails or just from USPS informed delivery?

@Joe_S Thanks Joe_S, it is really frustrating. I've spent so much time on this. Only Xfinity or the USPS can resolve this. I haven't been successful with either.

@Joe_S @philliesdon If both of you could send me a DM with the email address you use for these messages, I'll send it over to the ESP (Sinch) to have them remove the suppression on their end.

@XfinityAlex​ for the tech-challenged, where do I find a link or portal to send you a DM? 

@Joe_S @philliesdon Sinch responded that they've removed the block on their end, and messages should resume tomorrow.

@gmichae click on my name, then look  on the right side for a three-dot menu.  One should say "Send Message".  But let me send you a message to get it started.

@XfinityAlex​ Got it. When I clicked on your name before, there wasn't an option I could find in the mobile interface. Seems it is built into the page heading next to my profile link. Thanks!