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user_8fd43e
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Visitor

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7 Messages

Tuesday, May 31st, 2022 8:41 PM

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No Longer Receiving NY Times and Washington Post Newsletters

After years of receiving several daily email newsletters from both the NY Times and the Washington Post, they all stopped at once after May 18, the last day I received them. The fact that this happened on the same day for two independent media organizations makes it extremely unlikely that this is a sender issue. I have verified with both the Times and the Post that my subscriptions are still active. Other Comcast/Xfinity users have periodically reported having the same or similar issue.  The newsletters (a half dozen or so) are not showing up in my junk, spam, or other folder, so it appears that these newsletters are somehow being filtered out before they reach my account. My wife is still receiving the newsletters on her separate email address, so I think it's unlikely this is a widespread problem, but it sure is annoying for me. Surely someone at Comcast/Xfinity can figure out what is happening???

Question

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Updated 

3 years ago

573

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CCZachary1

Problem Solver

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672 Messages

3 years ago

@user_8fd43e Thank you for reaching out and for bringing this to our attention. Are you using a third party email such as Outlook? Is your wife using a Comcast email address attached to the same account? Have you made any setting changes in the past month? 

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user_8fd43e

Visitor

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7 Messages

3 years ago

Thanks for responding.  I am using Outlook, and my wife uses Apple Mail.  Her email is attached to the same Comcast account.  I don't see the newsletters anywhere when I go online and look at my email through my browser directly at comcast.net.  I had not made any settings changes until today, trying to toggle something into letting the newsletters through. In particular, just a little bit ago I changed the Spam Filtering setting online from "Automatically move spam and potentially harmful messages to the Spam folder" to "Override Security Filters - Allow spam and potentially harmful messages in your Inbox." I intend that to be just a temporary measure. I also added " [Edited: "Personal Information"]" and " [Edited: "Personal Information"]" to my safe senders list in my Outlook settings.

(edited)

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user_8fd43e

Visitor

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7 Messages

3 years ago

I also went to washingtonpost.com and stopped all my newsletter subscriptions and then re-subscribed.  Haven't done that yet for nytimes.com

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CCKimberly1

Official Employee

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842 Messages

If you are not receiving emails from them, it's because they have stopped sending to you and you will want to reach out to them to resolve any issues.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_8fd43e

Visitor

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7 Messages

Kimberly, Then how do you explain the fact that two *independent* media organizations stopped sending their newsletters to me *on the same day*? As I said in my OP, I find that to be extremely unlikely.  There must be some other explanation.  I don't believe that all spam addressed to my email address even reaches my account to be further filtered.  Isn't there additional security filtering that happens at the server level? Could there be an issue with that process?

3 years ago

0

CCKimberly1

Official Employee

 • 

842 Messages

Have you had the opportunity to reach out to our Customer Security Assistance Team regarding this issue? You can reach them by visiting https://comca.st/3x6D8FO or calling in to 1-800-xfinity. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_8fd43e

Visitor

 • 

7 Messages

@XfinityKimberlyB​ No, I have not yet.  However, the link you supplied gives an error:

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

3 years ago

0

CCKimberly1

Official Employee

 • 

842 Messages

That is peculiar. I can access it without issues. What browser are you using? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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