dbvaughan's profile

Contributor

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24 Messages

Wednesday, March 17th, 2021 5:56 PM

Closed

No longer have email trash selection - have to select and delete about 20 messages at a time - NO EMPTY TRASH EMAIL FOLDER

What happened to EMPTY EMAIL TRASH FOLDER? Missing for days

Expert

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110.5K Messages

4 years ago

Topic moved here to the proper help section.

Contributor

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24 Messages

4 years ago

There is no place for me to click on for the proper help section above

Problem Solver

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874 Messages

@dbvaughan, thanks for reaching out over Xfinity Forums. I am sorry to hear you have had troubles with your email. I would be happy to investigate this for you. You have certainly reached the right team of experts. What troubleshooting steps have you tried so far (clear cache and cookies, restarted computer)? What type of device are you using to access the email? Is this your Comcast email?

I no longer work for Comcast.

Expert

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110.5K Messages

4 years ago

Your post is now in the correct place. There is nothing more that you need to do. When you clicked on "INTERNET" on the main forum page, you had a choice of "E-MAIL" or "INTERNET". You chose "INTERNET", I moved your post here to "E-MAIL".

(edited)

Visitor

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1 Message

4 years ago

Is there an answer to this question? I don't know how empty my trash folder, either. The trash can icon only deletes one email at a time, which is very tedious.

Contributor

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24 Messages

@OneBounce I've had this problem for awhile.

Figured out how to make it a tad better.

Go to the trash selection on the left side of the screen

Shows all emails you want to get rid of

Select All since the trash can for all is missing

Once you do that about 20 or so will show a checkmark and will be darker

Look at the trash can on the top header line - select it

It comes back to permanently delete, hit the delete button and more than one email will be gone

Hope this makes sense and helps..

Expert

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29.7K Messages

@OneBounce

To empty the Trash folder right-click on it and in the drop-down menu click on "Empty Trash".  I'm assuming you are using the webmail interface, and not an email app or desktop client.

(edited)

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