No longer have an email account all my emails have been deleted.. Yahoo transfer hasn't been updated have confirmation

@marias1102 - That sounds stressful, especially when you have confirmation codes but no visible results. Thank you for letting us know! Because this transition is happening in phases through 2026, many users are running into similar "sync" delays. Here is a breakdown of what is likely happening and how to use those confirmation codes to get your data back.

1. The "Ghosting" Period (30–120 Days)

When the migration starts, Xfinity often "closes" the local inbox access to push the data to Yahoo.

- The 30-Day Window: Once you receive your migration notice, you have 30 days to log in to Yahoo and accept the Terms of Service. If you don't, access is frozen.

- The 120-Day Drop: If the terms aren't accepted within 120 days, the account and all data are permanently deleted.

- Action: Try logging in directly at login.yahoo.com using your full @comcast.net email address and your existing Comcast password. Often, the emails are "waiting" there even if the Xfinity side looks empty.

2. Why Your Emails Might "Disappear"

If you are logged into Yahoo, but it's empty, check for these common migration technicalities:

- The 25MB Limit: Emails with attachments larger than 25MB do not migrate automatically. They are placed in a temporary "Large Items" folder on the Xfinity side (connect.xfinity.com) for 30 days before being deleted.

- Folder Consolidation: If you had more than 4,100 folders, Yahoo may have consolidated them into a single archive folder. Look for a folder labeled "Migrated" or "Archive."

- Third-Party App Lag: If you use Outlook or Apple Mail, they will stop working until you update the server settings to imap.mail.yahoo.com. Deleting the old account from your phone and re-adding it as a "Yahoo" account often forces the sync.

3. Using Your Confirmation Codes

Since you have confirmation codes from both Xfinity and Yahoo, you have proof that the handshake occurred. If the inbox is still empty after 48 hours:

- Contact Xfinity Dedicated Security: Our standard customer service may not see the backend migration status. Call 1-888-565-4329 (Xfinity Customer Security Assurance). Give them the Xfinity confirmation code to verify if the "Data Export" phase was completed or if it's hung in the queue.

- Contact Yahoo Migration Support: Call 1-866-764-7650. This is a dedicated line for migration issues. Provide the Yahoo confirmation code; they can manually trigger a "re-sync" if your data is sitting in their landing server but hasn't populated your inbox.

And please let me know if this helps!