No longer getting emails via Thunderbird

I contacted Xfinity and was told to wait an hour; that was 3 hours ago, and it's still not fixed. I can also access it through the web, but not on mobile apps. Hopefully, they fix it soon.

Over the last 3 days I climbed the Xfinity support chain up to their tier 3 support team. The tier 3 support really didn't offer anything different than the tier 2 support.

In the end, they decided they had exhausted all possibilities and told me the problem must lie with Apple's software.

I have already been in contact with Apple support, and the Apple tier 2 agent was waiting to see what (if anything) was accomplished by the Xfinity support team. Which was, in effect, absolutely nothing.

I have not yet been given the opportunity to migrate to Yahoo mail. I asked the Xfinity tier 3 agent if that might be the problem; if, in fact, my mail had begun being transferred over to Yahoo, or if I could initiate the switch without having been notified. He assured me that I would not have been switched without notification, and I should definitely not attempt to start the process on my own without notification from Xfinity.

Has anyone been experiencing these issues on non-Apple devices? In my case, Xfinity is now pinning the issue on Apple, so it would be interesting to know if there are any Windows or Linux users experiencing the same problems.

Hi there @user_8evu49. I am sorry to hear that you are having troubles with your email access. Now have you already migrated to the new Yahoo email? 

Greetings, @Feldo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

Thank you for providing so many great details about the steps you've already taken to get this resolved. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.