no inbox receipts

Subject: Not Receiving Incoming Emails to Xfinity Email Account

Hello,

I’m having trouble with my Xfinity email account. I can send emails, but I am not receiving any incoming emails in my inbox or other folders. I have already checked the following:

• Spam/Junk folder

• Email filters and blocked senders

• Mail storage (my inbox is not full)

• Tested using webmail and another device

I also tried sending test messages from another account, but they are not being delivered, and I haven’t received any bounce-back errors.

Can you please check my account on your end for any issues that might be blocking incoming mail? I’d appreciate your help resolving this as soon as possible.

Thank you!