NO IMAGES IN EMAILS

Open your webmail page.  To the left of the address, click open the padlock & choose "site settings".

Make sure that JavaScript, Flash, Images, Pop-ups & Redirects, and Insecure Content are all set to allow.

Great information BUT is this safe for browsing now?  PLEASE ADVISE..

Unblocking unsafe content and allowing redirects isn't safe - it's a recipe for an infection from a compromised content server and shouldn't be neccessay. I have neither of these opened in FireFox and I don't have this problem. One look at the Chrome Developer Console will show that there is a Comcast content server issue,  a webmail client coding issue or both. 

Agreed! That is NOT a solution. Just use a different browser. Or, have your mail forwarded to another web client.

You are only changing the settings for Xfinity/Comcast webmail site, so your browsing will be safe.

Copied from Chrome:  Not all pop-ups are ads or spam. Some legitimate websites display web content in pop-up windows. ... Click the link for the pop-up you want to see. To always see pop-ups for the site, select Always allow pop-ups and redirects from [site] Done.  

I want notifications from Comcast when I receive a new email & popups must be allowed for this to happen.

The statement that allowing unsafe content on the Xfinity webmail client is safe is dead wrong - there have been several instances over the years of webmail's ad frame pointing to a 'poisoned' server which isn't Comcast's fault but allowing unsafe content is always a bad idea and is a work-around for code and/or security issues.

Again - telling people to turn off safety features isn't a high-quality solution.

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@kitkat64k wrote: ... I want notifications from Comcast when I receive a new email & popups must be allowed for this to happen.

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Could you describe what these notifications are like and how to enable them? I've never seen "new mail" notifications from Comcast's webmail, even with popups enabled. Thank you!

Same issue in my house.  My husband and I both use Chrome and his is fine and mine is not.  Seems to be a pattern for Comcast to throw the issue over to someone else. Very frustrating.

I think it's a Chrome issue because the images won't display on my laptop or my Android phone when opening in Chrome.  I can view the images in Firefox.  

We believe we determined the cause of the broken images.

In some of the new versions, Chrome has instituted some additional security checks on images. If the images are pulled from an internet location and that location contains an error, for your safety Chrome will not load the image.  Images locations are designated by the sender of the email and not the Comcast system. 

You can verify this by right-clicking the broken image in your email and selecting "copy image address" or "copy image location." That should allow you to paste the image address into a new browser tab and see the error.  More than likely the location address starts with HTTP:// , you must change it to HTTPS:// when pasting into your browser window as this is what Chrome is doing automatically for you.  Based on the error you can determine the next steps or reach out to the sender of the email. 

I'm also having this problem, but only with my xfinity emails, not with my other ones.  Even within xfinity email, only some messages are affected.  I tried copying and pasting image addresses into another tab, and I see the images, not any kind of error.  I've had my account for years, and this has only started to happen within the last few days.  ????

Adding a little more to this after further investigation and to inform the technologists in the room. 

What does that mean for the non-technical people in the room? Ultimately the sender of the email needs to follow best practices and put all secure content in their email. Some of them of course follow this and that is why some emails show images and some do not. As a side note, we cannot recommend disabling browser security settings. 

This ultimately boils down to mixed content and auto-upgrading the URL to HTTPS, without a fallback to HTTP if the content is not available over HTTPS.

Because Webmail is a secure space (https),  Chrome will automatically look at any images in an email and if they are coming from an insecure space (HTTP) it will upgrade(rewrite) the URL to a secure URL(HTTPS)  and try to get a secure image.  The challenge is often there is not an image at https or there is an invalid cert. So this ends up in a broken image in your email. This is forced in the new version of chrome M86M https://www.chromestatus.com/feature/4926989725073408

How does this answer why, in the same email from a company selling items, I'm geeting some pictures of products from the site while other pictures don't appear.  When the email is opened in another browser, all of the images appear and when I open the images they all lead back to the original retail site and directly to the item/product that I've opened.

Is this browser change very recent?  I never had any broken images before; this only started in the last week.

Like a previous poster mentioned, my emails will show some images, but not others (and all trace back to the same site).