No emails for a 3 day period from last week...need a live agent

I have a 3-day gap in my emails from last week, and an agent said he created a ticket for it yesterday after a chat. I have nothing since, and my account shows no open tickets. I cant find a way to reach a live agent again. I want to find out what is happening with this gap, and whether there is a ticket for it or not.

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mgm12

Visitor

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12 Messages

1 month ago

I got a repair ticket started two days ago. I have a number for it. It's and "ECM" level ticket. The agent said he would set a check-in reminder of some kind for himself for today, but I haven't heard anything, and I don't know how to get any other updates on the status of the ticket. No emails, no texts, and my personal support page shows "No Open Tickets." Any ideas how I can find out what is happening??

Note: This comment was created from a merged conversation originally titled Cant get an update on a repair ticket

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XfinityAldrik

Official Employee

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2.7K Messages

Hello again @mgm12! Thank you for reaching back out to us! We sent a direct message with an update from our advanced repair team earlier today. In the message, we mentioned our advanced repair team wanted to confirm if the email filters sorted any emails from 6/11 to 6/14 to a different folder in the email’s inbox.

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1 month ago

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XfinityChristy

Official Employee

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2.9K Messages

mgm12 Great questions, our team can check the status for you. I sent a direct message about 3 hours ago, did you have a chance to review it? Please respond there with any followup questions and information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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mgm12

No emails for a 3 day period from last week...need a live agent

mgm12

XfinityAldrik

XfinityChristy

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