Skip to main content
user_blbyi9
1st Topic
1st Like

Visitor

 • 

5 Messages

Sunday, June 28th, 2026 3:59 PM

No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cleared the Xfinity app cache, uninstalled the app, re-installed the app from Google Play, and restarted my phone. The same thing happens. Everything was working fine until yesterday (6/27/2026).

I can view all my emails when I use Firefox on my phone.

Question

 • 

Updated 

53 minutes ago

900

21

Oldest First
Selected Oldest First
Soxvaritek33

Frequent Visitor

 • 

14 Messages

28 days ago

This is clearly an issue with the app. Like everyone else I tap the check email and it loads a blank screen. 
No updates have been applied that time with this issue.

It's not the phone or OS - everyone seems to be having this issue regardless of the device. 

The suggested "work arounds" are not practical. Especially in these times of MFA. I'm not able to log onto apps because I'm not able to get email on my phone.

0

0

hscce

Visitor

 • 

1 Message

28 days ago

Solved by going through Chrome not my Xfinity desktop icon, and following these steps. Open Chrome, search on Comcast, choose official site Xfinity, click sign in here, and sign in. Once email is open,click on three dots in upper right, choose install shortcut. Creates new mail icon on phone screen. USE THAT to access mail and it loaded correctly. Hallelujah.

0

Rumtumtugger

Visitor

 • 

1 Message

25 days ago

I have a Google Pixel 9 pro which runs on android 17.  I have been having email issues for several weeks.   It has been on ongoing issue.  I have tried all the suggestions

with no success.  This has happened to other people also

1

0

XfinityMarcus

Official Employee

 • 

2.3K Messages

Rumtumtugger thank you for using the Xfinity Community Forums page to reach out today. I would be more than happy to assist you with your email related concerns. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

23 days ago

0

user_bcwvzv

Visitor

 • 

1 Message

12 days ago

Same email issues for many weeks now. It is a frustrating thing. I also have tried all the "fixes" and "work arounds." Certainly a company as large and wealthy as Xfinity could provide your customers with a simple email access fix. 

0

0

Camasonsid

Visitor

 • 

4 Messages

6 days ago

I have been having this same issue for almost 2 months now like everyone else with no resolution.  I was able to capture a screen shot of a message that usually flashes quickly just before the blank email screen is displayed.  I cannot attached a copy here, nor can I paste a picture of it.  So, I will type the message as best I can (the character after the # is a funny looming capital E, but I will substitute with an ampersand):

connect.xfinity.com/appsuite/#&session=043ed0873f6246d69baa074196aa2492

I don't know if this is an actual error or just a normal message during loading, but PLEASE HELP!!!!!

3

0

XfinityAbel

Official Employee

 • 

488 Messages

Thanks for taking time to comment on our Xfinity Community Forums page, @Camasonsid. Are you able to access your email using our webmail page?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 days ago

0

Camasonsid

Visitor

 • 

4 Messages

Yes, but I have already answered this questions weeks ago. This is not my first response. I have been only able to get my emails by using a web browser, not the xfinity app, just like everyone else. I have done all the troubleshooting multiple times just like everyone else. I have had no success just like everyone else. We are sick of the same questions and suggestions and still the app is unusable. FIX THE APP!

Like

Reply

4 days ago

0

XfinityCarolyn

Official Employee

 • 

363 Messages

@Camasonsid Thank you for taking the time to capture and share that information, especially since I know the message only appears briefly.  I do apologize for any inconvenience this may have caused you, and I would be more than happy to take a deeper dive into the issue for you.  

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
 
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 days ago

0

user_4r9yyq

Visitor

 • 

1 Message

53 minutes ago

Same exact problem with a Samsung S25 Ultra...on the phone with customer service right now

0

0

forum icon

New to the Community?

Start Here