No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cleared the Xfinity app cache, uninstalled the app, re-installed the app from Google Play, and restarted my phone. The same thing happens. Everything was working fine until yesterday (6/27/2026).

I can view all my emails when I use Firefox on my phone.

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lala219

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3 Messages

2 days ago

I'm having the same issue on the xfinity app on my android phone--email looks like it loads but there are no emails appearing. I just see a white where the emails should appear. Same thing with voice mail. I noticed it late on 6/26/2026. fortunately, I can see my emails if I log into xfinity in the browser. I tried the same fixes, but nothing has worked. Is this a system wide issue?

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user_blbyi9

Visitor

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5 Messages

Yep, same as me. I have two different Android phones (Motorola, Samsung) and they both have the same issue. I suspect it's a system problem. I haven't contacted Xfinity yet, either via web chat or by phone. Have you?

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2 days ago

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lala219

Visitor

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3 Messages

No, I haven’t contacted them as the XFINITY assistant in the app seems to have disappeared as well. So, I’ll have to carve out time later to do so.

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1 day ago

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XfinityKassie

Official Employee

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2.5K Messages

user_blbyi9 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums regarding your email access on the Xfinity App. I'm sorry to hear you are experiencing difficulties with the access. Additionally, we appreciate the details in troubleshooting you have already tried, this is extremely helpful in knowing where to pick up at. I have a couple of quick questions.

-Did your phone do an update prior to this issue?

-May I ask what software and model of Android you are using?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 day ago

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user_blbyi9

Visitor

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5 Messages

Thank you for your response. To answer your questions:

I have two Android phones; both experience the same email issue in the Xfinity app.

-- Motorola moto g pure, Android 12 (no recent updates), Xfinity app version 6.5.0-5

-- Samsung Galaxy A17 5G, Android 16 (no recent updates), Xfinity app version 6.5.0-5

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1 day ago

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XfinityJeffB

Official Employee

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436 Messages

Thank you for the answers, another question, have you checked to see if there are available updates, For your phone and/or the Xfinity app?f

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 day ago

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lala219

Visitor

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3 Messages

7 hours ago

In hopes I can get a resolution, my info is:

Samsung S22

One UI 8.0

Andriod version 16

Last update 6/3/26

XFINITY app 6.5.0-5

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user_blbyi9

No emails are displayed when I use the Xfinity app on my Android phone

lala219

user_blbyi9

lala219

XfinityKassie

user_blbyi9

XfinityJeffB

lala219

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