No Email receiving

I have tried everything to fix this. Three different xfinity stores. Apple store. Talked three times to AI representative. Nothing resolved.

I can not get email in my in box. Most of the time it shows up in my trash. Please help, I'm very frustrated.

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XfinityShawn

Official Employee

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2.5K Messages

9 days ago

user_pz8mfs Is this a Comcast email you're having issues with? What did the store representative say/do? Were any tickets made for this issue?

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user_pz8mfs

Visitor

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6 Messages

No results>Still net help?

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2 days ago

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XfinityAbby

Official Employee

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1K Messages

Hello @user_pz8mfs it looks like we had asked a few questions above. Are you referring to your comcast email? Are you trying to get your emails to work using a third party app like the mail app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_pz8mfs

Visitor

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6 Messages

no fix yet. Xfinity/comcast.com

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1 day ago

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XfinityMarcus

Official Employee

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2.2K Messages

user_pz8mfs thank you for keeping us in the loop on this issue. Are you noticing the emails missing from all sources or a specific sender/email suffix? For example, missing emails from people using a Yahoo address specifically.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 day ago

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user_pz8mfs

Visitor

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6 Messages

One issue, I get Emails from all senders on my desk top computer, but it shows up only in the trash folder.

Second issue is with my iPhone. I get nothing from any email source.

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1 day ago

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Email

user_pz8mfs

No Email receiving

XfinityShawn

user_pz8mfs

XfinityAbby

user_pz8mfs

XfinityMarcus

user_pz8mfs

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