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Thursday, October 26th, 2023 1:09 PM

Closed

no email access on my computer but ok on my phone

When I try and log into my email over the internet with my computer I get an error code connecting to the server. I can connect with my phone without issue. With outlook it says connected and eventually times out with a server error. This started a few months ago.

Official Employee

 • 

2K Messages

1 year ago

Hello @user_fzp1g7

This link https://www.xfinity.com/support/articles/top-tips-for-xfinity-connect has great information on how to connect to our awesome website https://www.xfinity.com/overview

 

Being that your not having issue when logging via your phone email app, it sounds more like a possible browser issue, I recommend  clearing your caches and cookies, Let me know if the information I provide was helpful

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