patty1935's profile
patty1935
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Regular Contributor

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97 Messages

Tue, Oct 29, 2019 11:00 AM

new web e-mail

Can not open my emoticons on my new web e-mail.  When I click on it no pictures show up,  sometimes it will say people. or previously used, but still no pictures, I wrote a few days ago, but then they came on for just a few hours, now can't get them to open again.  Can any one help? Why do they come on once in awhle, not then be able to get them? Thank you for any help.

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Again

Expert

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25.5K Messages

2 y ago


@patty1935 wrote:

Can not open my emoticons on my new web e-mail.  When I click on it no pictures show up,  sometimes it will say people. or previously used, but still no pictures, I wrote a few days ago, but then they came on for just a few hours, now can't get them to open again.  Can any one help? Why do they come on once in awhle, not then be able to get them? Thank you for any help.


Have you cleared your browser cache?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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patty1935

Regular Contributor

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97 Messages

2 y ago

Yes I did, but still continues to come up people or recently used, no pictures. Thank you for answering my message. Pat

Again

Expert

 • 

25.5K Messages

2 y ago


@patty1935 wrote:

Yes I did, but still continues to come up people or recently used, no pictures. Thank you for answering my message. Pat


Have you tried a different browser?

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
patty1935

Regular Contributor

 • 

97 Messages

2 y ago

Yes, but it still didn't work.  When Comcast 1st fixed the new e-mail, it worked fine the 1st few days, then the pictures just stopped coming on. When I click on it the word people comes up, or ones you have used before, just never shows the pictures.  Don't make sense to me.

 

patty1935

Regular Contributor

 • 

97 Messages

2 y ago

Yes, I have cleared my browser cache.  Tried several things just can't get the pictures to come on. Thank you for replying. Patti

New Poster

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2 Messages

1 y ago

Same thing is happening to me - cannot use emoticons - only words appear when i click on icon  "people" or "recently used"

patty1935

Regular Contributor

 • 

97 Messages

1 y ago

I have tried several different things, nothing seems to work.  Doesn't make sense when it was working at the begiining.  If I find a solution I will let you know, unless someone out there can figure it out. Thanks. Patti

New Poster

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2 Messages

1 y ago

Thanks, much appreciated!

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