rogerbubel: You did have a filter that was sending all emails to the trash. I disabled filtering on your mailbox, you can enable it anytime in webmail settings.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Go into your settings and see if there is a filter set up to redirect email to the Trash folder. If there is, and you didn't put it there, your account may have been compromised. If that is the case, change the password to something stronger than whatever it is now and run a scan of your system with your A/V software.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
Accepted Solution
ComcastGabriel
Official Employee
•
42 Messages
1 y ago
rogerbubel: You did have a filter that was sending all emails to the trash. I disabled filtering on your mailbox, you can enable it anytime in webmail settings.
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
IMPORTANT: If you did not add this rule you should reach out to the security team, they will help assess the security of your username and password.
https://internetsecurity.xfinity.com/help/report-abuse/
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0
Latoque
Expert
•
28.8K Messages
1 y ago
Go into your settings and see if there is a filter set up to redirect email to the Trash folder. If there is, and you didn't put it there, your account may have been compromised. If that is the case, change the password to something stronger than whatever it is now and run a scan of your system with your A/V software.
0
0