New customer, very angry, support continues to fail at every step does not listen and can't fix simple issue, why am I a customer?

I have been trying to love Xfinity as a new user.  Two months into my service every single step of the way has been nothing but headache and pain.  I must have spent more than 10-12 hours fighting the IVR system or trying to explain in clear terms all of my various problems.  I wish Xfinity paid me for my time as a new customer should not be required to spend this much time to get a working service.  I am not going to go into all my previous issues, I am going to discuss the problem getting my last remaining issue solved (which Xfinity has been working on for almost 4 weeks.)

On 22 MAR I contacted support about setting up my Xfinity email address.  When I first set up service I was told I would have to wait 30 days before I could set up email.  Fine, that sounded reasonable.  So five weeks later I contacted support to get my Xfinity email set up.  After over an hour chatting with someone (because it's impossible to actually pick up the phone and talk to any human) I was told that I would receive an email in 12 hours to my email address (non-Xfinity email address on file) that would provide me information for accessing my email address once it was it was configured.  Of course, customer support did not do what they said, and never responded or even followed up with me.  I asked the support tech multiple times what my ticket number was so I can later reference and they refused to provide me one.  I knew from past contacts with support that they would somehow lose tickets and close out tickets and drop notes so this is why I tried to push for a ticket number for future reference, but support refused to provide this to me at the time.  So I patiently waited day after day, week after week.  I waited, and waited, and waited, for weeks.  I finally reached out to support again on 15 APR to ask what is going on and how to fix this?

I went through 5 different people in chat who just pushed me off to someone else who said they could not fix my issue.  I finally was transferred to support tech #6 (all in the same chat) who promised they would quickly get my email set up.  They were able to confirm my new comcast email address, but I told them sending a test email to that address bounced with an error:

550: 5.1.1 <redacted@comcast.net> recipient unallocated

This error clearly seems to me that Xfinity has not set up or configured/enabled my new email address.  I confirmed my email address and provided the error message to service tech #6 three times.  He forced me to reset my Xfinity password.  I disagreed with him multiple times and told him it did not make sense that resetting my main Xfinity password would somehow enable my address.  After much back and forth I finally agreed because this technician was simply not listening to me and not understanding the problem I was clearly giving examples for.  Resetting my Xfinity password did nothing.  I again repeated to him that I was simply trying to send a test email and it was bouncing back.  I explained MULTIPLE times that the test email was bouncing back with the same error message.  I explained that I was NOT trying to log into my Xfinity email or trying to set up a mail reader or read my email.  I explained I was simply trying to send a test message.  I asked how and why would I log into my Xfinity email if a simple test email from a different mail provider would not work (I tried gmail, yahoo, and hotmail, all failed with the same error.)  The error seems pretty clear: recipient unallocated

Comcast mail servers does not have my new email account set up or configured or both.

I finally asked to be transferred to a supervisor.  This makes tech support person #7. After waiting for some time I was finally connected. I again explained my issue.  My email was supposed to be set up on 22 MAR.  That did not happen.  Support failed to do what they said they would yet again.  My request was simple, please enable my new comcast.net email address.  I was told they can send the steps to configure a reader like gmail to send and receive emails.  I again explained (to a supposed supervisor) that I was not asking to read my comcast.net email.  I simply wanted to send a test email without an error message and the email bouncing back to me. They then asked if I had set up spam filters.  I explained AGAIN I was not trying to read or login to email.  Simply send a test message.  A test email should not bounce.  I finally asked for my own clarity if "any person should be able to send me an email at redacted@comcast.net."  Finally the supervisor said yes they should.  I explained again that I tried from 3 different external email providers and they all failed to send the email to the comcast.net address that service tech #5 provided me, and that tech #6 and #7 confirmed was correct.  I even copy and pasted the email address as they were suggesting I typed it in wrong.  I explained yet again to the service supervisor that the email error message from the Xfinity email servers is very clearly coming back with a recipient unallocated error which seems pretty clear to me.

I asked the supervisor to send me a test email and wait 2-3 minutes and let me know what their results were for the email to send and process or bounce back.  5 minutes passed, 8 minutes passed with no response. Suddenly the chat window indicated that the supervisor left the chat.  No response.  This is very, very bad support.  First technicians unable to help and continue transferring to different people, then support clearly not listening to the issue, then support forcing me to reset my password because they are not listening to me. Finally, to a supervisor who stopped responding to my request for help and simply disconnected.

At this point I just want my Xfinity email set up and working.  I am even open to if we have to break this into two steps:

1. Set up my new Xfinity email address so received emails don't bounce

2. Set up/configure my ability to actually log in and and receive/read my Xfinity emails.

At this point I am beyond frustrated with Xfinity as a new customer.  I think most people would have simply canceled their service.  Feedback for customer support:

1. When you have a support engineer tell me their peer was lying, that is simply a poor experience (regardless if the statement is true)

2. When you have support engineers transferring you to different support engineers, I should not have to re-validate my customer information 7 times.  The support system/chat system should be able to authenticate me once and pass my customer credentials to each support tech without asking me to re-validate

3. Support should listen to what a user is telling them the problem is and not ignore them completely

4. Supervisors should not be allowed to simply leave a chat in the middle of a support issue

5. All interactions with support should provide a service ticket number for customer tracking.  100% of the time.

6. What is the workflow of a support ticket and how is this communicated with a customer?  There should be a way to track open/closed support ticket and/or receive emails if an open support ticket is updated or when it is closed.  Not having ANY view into the status of a ticket without contacting support and begging them to look up a ticket and provide an update is not a good service model.

7. The lack of transparency and updates as well as the complete lack of follow-through needs to be addressed (if a service tech promises to follow through on something, they should; unless Xfinity trains their support team to simply say anything for a customer to hang up.)

I am really wanting to love Xfinity.  Even after all these issues.  The last step is to set up my comcast.net email.  Please, please help get this final task complete!  Thanks.