Visitor
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1 Message
Never received message to change Comcast email to yahoo
I did not get a message to move my Comcast email to a yahoo email and now my Comcast email will not populate to new messages since July
Visitor
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1 Message
I did not get a message to move my Comcast email to a yahoo email and now my Comcast email will not populate to new messages since July
EG
Expert
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121K Messages
2 days ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section for assistance.
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Again
Expert
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34.9K Messages
2 days ago
@user_i2te2e
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XfinityDuron
Official Employee
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1.1K Messages
8 hours ago
I will be more than happy to help with your email concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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Again
Expert
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34.9K Messages
4 hours ago
@user_i2te2e
When was the last time you logged into the website? If it was longer than 90 day before you stopped receiving email in July your account may have been canceled. In that case you would need to call our Customer Security Assurance folks.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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