Need to repeatedly sign into Xfinity email

I use my comcast email in two ways. I sign into the website via chrome and I use outlook on my android phone.

Recently I am asked to sign into the website every time I go there. previously it recognized me.

With outlook I get a "please sign in" message every day. Sometimes this works and sometimes not!!

I'm upset that after my many years as an xfinity user I am suddenly haveing this basic problem.

Responses

XfinityRaf

Official Employee

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1.1K Messages

3 months ago

Good afternoon @silber13. Are you still having issues with having to log into your email every time?

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I am having the same issue. I use a Mac and get Xfinity email through Outlook. Every morning I get a “Mail could not be received at this time . . .” message, prompting me to re-enter my password. Selecting the "remember me" button makes no difference. It happens EVERY day.

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XfinityJamesC

Official Employee

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2.3K Messages

Greetings, @Trojak14! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email account, but you have definitely come to the right place for assistance.

I can definitely understand why logging into Outlook on a daily basis would be frustrating. Outlook is one of those programs you just expect to work. As a security precaution, I know we recently started blocking non-encrypted outgoing email servers, but that wouldn't impact your ability to receive emails or force you to log in every day. It would just give you an error message when you try to send emails. Regardless, you can still check to make sure all your server settings match what we have listed on our support page here: https://www.xfinity.com/support/articles/update-your-xfinity-email-settings

Once you've re-entered your password, does Outlook function normally until the next day? Are you able to log in to the web client without any issues?

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20 days ago

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silber13

Need to repeatedly sign into Xfinity email

XfinityRaf

Trojak14

XfinityJamesC

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