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user_bvbfwm
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Sunday, April 26th, 2026 4:31 PM

Need New email @comcast.net

I need a previous email address @comcast.net reestablished.   An application I use had an old comcast.net email address assigned to it.  That application has been hacked and now I need to receive a recovery email address @that old email address.

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1 month ago

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118.3K Messages

1 month ago

Concern moved here to the E-mail help section for assistance. 

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user_bvbfwm

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I appreciate any help in getting this resolved.

Thanks.

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1 month ago

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XfinityTommy

Official Employee

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2.8K Messages

1 month ago

user_bvbfwm Appreciate you reaching out! You would need to contact our CSA team to report unauthorized access, reset passwords, or secure your account. Xfinity Customer Security Assurance (CSA) team is available at 1-888-565-4329 (available 8:00am - 12:00am EST, 7 days a week).  

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user_widyh5

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Xfinity Customer Security Assurance team has been helpful!  I "think" this will be resolved soon.

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1 month ago

XfinityAngie

Official Employee

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2.6K Messages

 

user_widyh5, that is great to hear. Please let us know if you need any assistance at all. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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