Need help with my email account

@vanderloo5 

If you click on the gear icon at the upper right on the Inbox page, does it show that you have maxed out your 10Gb storage?  I'm assuming you can sign into the account and get that far.  If not, 

Call Comcast security. Ask them to look at the account-----------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

@vanderloo5 

It's beyond words how pathetic comcast support has become. 

I've had the same comcast.net email address for centuries and I will continue to get email sent to that address till I die.

But over the last few months I've been getting hundreds of emails saying my account has reached it's quota. So I have deleted literally tens of thousands of emails and after a short time I get "you have reached your quota"

I've made a hundred attempts to contact someone to advise me on what I need to do and there is no way any live person will respond to my needs. 

The solution I now think is the most feasible, is to open another email account with another server. But as I mentioned, I will continue to get emails at this address till death. So I'm trying to find out if I can have all emails sent to my comcast address auto forward to a new address. 

Microsoft outlook said I need to set this up with my current server,..... Unfortunately there are no humans I can talk to at my current server. Can anyone offer any avenues of help on this issue?

Thank You

Also try this:

Clear your cookies and cache.  Sign out of your account.  Close your browser.  Then start a new session.  If that doesn't help, post back.

... all emails sent to my comcast address auto forward to a new address ...

You can forward email that arrives at your Comcast.net address by logging in to https://connect.xfinity.com/ and setting the 

    (gear icon) / Email Settings / Mail / Auto Forward / Enable email forwarding 

checkbox and filling in "Forward all emails to..." with the address you want to forward to.

It would probably be best to also check the "Save a copy of forwarded emails" box until you have verified that forwarding works, and then come back and clear it. 

Forwarding may not work once your address is migrated to Yahoo (see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html), unless you sign up for a mail package above their basic (free) one. 

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Hello @vanderloo5, thank you for taking the time to leave a post. I understand how frustrating it can be to continue receiving alerts even after deleting emails. Are you still seeing the alert pop up?