Wednesday, August 9th, 2023 8:59 AM

Nearly a month of emails vanished 😢

I opened my email and before my eyes nearly a month of emails vanished. There is nothing in the inbox or sent box for the period of July 11 to present. I tried sending to the box and something could be received, but for the period mentioned there is nothing. I have checked on my iPhone, and on my Mac and the results are the same. What in the world??

Accepted Solution



29.4K Messages

4 months ago

Call Comcast security and see if they can recover the missing messages--------

Comcast Customer Security Assurance------------------- Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Accepted Solution

3 Messages

4 months ago

I called and they set up a recovery folder that was supposed to hold everything that has been deleted. Unfortunately it did not populate with the items. However, after about five more days, out of the blue, the emails populated into my actual inbox!! Hallelujah!! 😁🥳

Official Employee


1.1K Messages

That is awesome to hear, @user_jobe! I am happy to hear that the emails are populated in your inbox. I rely on my emails for my business so I can understand the importance of getting those emails. If you have time, would you like us to do an account review to see if we can save you some money on your services?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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