Name change request

I need to update my legal name on my account and the only thing I can find with your "automated assistant" is a bereavement form. No one has died - I am mercifully divorced and just want my maiden name on my bill so that I can stop looking at the mistake that was my married name. 

P.S. Please delete your AI chat bot yesterday and, I don't know, have some real people available to help with things! It does nothing but loop to the same non-helpful material. I don't need my chosen name updated. I want my legal name updated. It should not take an act of Congress to get that done.