Ad32's profile

New Poster

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1 Message

Thu, Nov 7, 2019 1:00 PM

MySpace blocked?

I'm trying to reset my old MySpace password so I can access my profile again. I'm not getting the password reset emails from MySpace, however, and I'm wondering if Comcast has blocked emails from them? There's nothing in my spam folder, and I've cleared my cache, to no avail. 

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Latoque

Expert

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28.8K Messages

2 y ago

Try calling Comcast security and see if there is a blocking issue for that sender's domain-------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

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BruceW

Gold Problem Solver

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22.3K Messages

2 y ago


@Ad32 wrote: ... There's nothing in my spam folder ...

Are your Spam settings correct? Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected (see https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience).

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