Visitor
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4 Messages
My Sent Folder is not Showing older emails I sent
my Sent Folder is not showing older emails I sent
My Sent Folder only shows Emails that are about 60 days old. ALL Emails that I sent earlier do not display. I have not deleted any emails from my Sent folder. Please advise on how I can get access to sent emails that are older than 60 days.
Thank you for a prompt response as I need to get access to my older emails today
BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
If you are using an email program or app, it may have a limit on how far back in time it will reach when syncing with messages in the Xfinity Connect webmail folders. The native "Mail" app on my Android phone, for example, will only reach back a maximum of 2 months when syncing with Comcast's IMAP servers. Older messages are still stored on the server, but I can't view them in that app.
Messages in the webmail Sent folder should stay there indefinitely unless someone removes them. Please see https://www.xfinity.com/support/articles/set-email-deletion-settings. In addition, Email Expert @Latoque and Employee @XfinityGabrielS have posted:
See https://forums.xfinity.com/conversations/email/email-lost-from-trash/602db071c5375f08cd2e4cd9?commentId=602db0f4c5375f08cd400caf
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