Regular Visitor
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7 Messages
My own email address is now considered spam
After I manually moved to the spam box some spam emails using my name to trick me, now Comcast considers email headers with my name as spam. So, if I send an email with cc: to my Comcast address, it is considered spam and will reach the inbox for just a few seconds, then disappear into the spam box. Every time, I have to fetch these emails in my spam box and click the "not spam" button. Is there a way to correct this issue?
Thanks,
[Edit: PII]
Accepted Solution
Latoque
Expert
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29.6K Messages
1 month ago
Call Comcast security. It might be something in those headers other than your name that is triggering the Spam filters.
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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Accepted Solution
XfinityMartyR
Official Employee
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1.5K Messages
1 month ago
Set email filters or spam filters — Xfinity Email help
Add Email Addresses to Your Email Safe List in Xfinity Email
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Accepted Solution
Latoque
Expert
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29.6K Messages
1 month ago
@user_cgp214
Be careful with the "Safe List" in Xfinity email. If you enable that, you will only get email from whatever addresses you put in there----------and nothing else.
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