kiwikerns's profile

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3 Messages

Monday, December 8th, 2025 1:29 AM

my mail

there is no simple way to get to my email now that you have switched our accounts to Yahoo server.  I am very unhappy!  And the two messages I received from from Xfinity supposedly telling me about it and asking me to fill out my information........ sounded like a scam to me and I deleted asap.  I can go to the xfinity website and retrieve mail but that is a pain.  You broke something that worked well.....

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Expert

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114.8K Messages

2 days ago

Concern moved here to the E-mail help section for assistance. 

Expert

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33.1K Messages

2 days ago

@kiwikerns 

there is no simple way to get to my email now that you have switched our accounts to Yahoo server.  I am very unhappy!  And the two messages I received from from Xfinity supposedly telling me about it and asking me to fill out my information........ sounded like a scam to me and I deleted asap.  I can go to the xfinity website and retrieve mail but that is a pain.  You broke something that worked well.....

If you are able to get your email on webmail, you haven't been transitioned to Yahoo! Mail.  You were probably right in deleting those two emails because it sounds like a scam.  

All official Xfinity emails will come with a verified logo when viewed in webmail.  This is what the logo looks like:

Here is information about the migration:

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

Official Employee

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2.2K Messages

1 day ago

Hello kiwikerns thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! Our transition to Yahoo Mail  is continuing, and should be resolved fully by mid 2026. When send your invite, this does go directly to your Xfinity inbox, and will not go to any other personal mailbox you have on file with us. Were the comments left by our Expert @Again helpful for you? 

 

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