user_dnjgcu Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
@user_dnjgcu, Your Xfinity emails are likely going to the trash due to incorrect filter rules, third-party email client settings, or a potential security issue. To fix this, first check your Xfinity email filter rules and delete any that might be misdirecting emails. If you use a third-party app like Outlook or Apple Mail, review its settings to ensure it's not set to move messages to Trash.
Check your Xfinity email filters: Log in to Xfinity Webmail, go to the gear icon > Email Settings > Filter Rules, and disable or delete any rules that might be moving emails to the Trash folder.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBrianH
Official Employee
•
1.8K Messages
1 day ago
2
0