Hello and thank you for joining the Xfinity Forums community for help with you email, user_zsjlj6. You’ve come to the right place — I’m here to help! To better understand what’s going on and get this sorted out with you, I’d like to ask a few quick questions.
Are some, many, or all of your emails being rejected? Does this happen when sending to one specific recipient, or is it happening regardless of who you're emailing? Lastly, are you using Xfinity Connect, or are you sending emails through a third-party platform (like Outlook, Apple Mail, etc.)? Your answers will help me pinpoint the issue and guide you more effectively.
XfinityThomasA
Official Employee
•
2.7K Messages
20 days ago
Hello and thank you for joining the Xfinity Forums community for help with you email, user_zsjlj6. You’ve come to the right place — I’m here to help! To better understand what’s going on and get this sorted out with you, I’d like to ask a few quick questions.
Are some, many, or all of your emails being rejected?
Does this happen when sending to one specific recipient, or is it happening regardless of who you're emailing?
Lastly, are you using Xfinity Connect, or are you sending emails through a third-party platform (like Outlook, Apple Mail, etc.)?
Your answers will help me pinpoint the issue and guide you more effectively.
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