Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.
user_gfli3a Thanks for submitting a post on our Community Forums. Are you using the Xfinity website portal or a third-party client to access your email? Have you tried any troubleshooting steps such as clearing cache/cookies on your browser, a different browser, or using a private/incognito page, or does the access issue happen on multiple devices?
BruceW
Gold Problem Solver
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27.4K Messages
2 hours ago
Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.
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XfinityThomasD
Official Employee
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1.8K Messages
2 hours ago
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EG
Expert
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118.3K Messages
2 hours ago
Concern moved here to the E-mail help section.
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