Visitor
•
1 Message
My email was hacked
This is the second or third time my email [Edit: Personal Information] was hacked. This time I know exactly what happened. I checked something in xfinity email and forgot to log out at night.
You spotted some activity from Nigeria. I had two emails to my backup [Edit: Personal Information] at 12.38 AM when I was sleeping. I got a MFA code 20 minutes back and logged in from Cupertino, CA, how the same person can login from Nigeria in 30 minutes.
At the very least you should have logged out and forced that person to log in again, in which case MFA would have prevented their acciess. Also, they sent out a mass email to everyone which should have alerted you. It took me couple of days to inform all my contacts of the spam email.
Your response will be appreciated.
Thanks,
[Edit: Personal Information]
XfinityMatthew
Official Employee
•
417 Messages
6 hours ago
Hello user_ks5pnv , If you believe that you email has been compromised you will want to contact our Customer Security Assurance team for assistance securing your account and your email. To contact them you can use the information listed below.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
https://spa.xfinity.com/
0
0