1 Message
my email doesn't work
My email stopped loading up new emails a 5 days ago. I tried changing the password but it still doesn't work. I tried using an internet browser and signing in that way, but I just get a message that says "loading up your emails" and nothing happens. I tried using my apple email software and I get a message saying either my id or my password is incorrect. However, I can sign into my account using an internet browser, so the id and password are correct, but the emails won't load.
EG
Expert
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109.9K Messages
7 months ago
Concern moved here to the E-mail help section for assistance.
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XfinityChristy
Official Employee
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1.9K Messages
7 months ago
Hello user_r5nkhz, thank yo for reaching out via our Xfinity Community Forums. I’m really sorry to hear that your emails aren’t loading properly—this sounds super frustrating, especially since you’ve already tried several steps to fix it. Let’s see what we can do to get your inbox working again! Since you’ve already changed the password and tried both your browser and Apple email software, it sounds like there might be a syncing or account issue. Have you recently made any changes to your account settings, or added any new devices? Also, could you check if you’re able to load your emails from a different network or device, like a mobile hotspot, to rule out any connection problems?
Let me know what you find, and I’ll do my best to help troubleshoot from here! We’ll get this sorted for you.
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