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angeldeb82
Resourceful Response
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Engaged

Contributor

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274 Messages

Monday, April 21st, 2025 3:24 PM

My e-mail address is always marked as "incorrect" when it is not incorrect on my login!

Something's wrong with Xfinity Connect. Yesterday, when I tried to log in using my e-mail address, it was always marked as "incorrect", when my e-mail address was actually correct! I had to resort to logging in using my username, and it was accepted as correct! The same thing is happening today, as Xfinity won't take in my correct e-mail address it always marks as "incorrect", only my username when I login! When will the issues be fixed?

Question

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Updated 

1 month ago

313

5

XfinityThomasB

Official Employee

 • 

2K Messages

2 months ago

angeldeb82

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

0

0

user_m68mzb

Visitor

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1 Message

2 months ago

I’m here because I am having the same EXACT problem!!

3

0

XfinityWilliam

Official Employee

 • 

1.3K Messages

user_m68mzb

I'm sorry to hear about the trouble you're having with Xfinity Connect. Let's see if we can get this resolved for you.

It sounds like there might be a temporary issue with the email login system. Here are some steps you can try:

  1. Clear Browser Cache and Cookies: Sometimes, old data can cause login issues. Clearing your browser's cache and cookies can help.
  2. Try a Different Browser or Incognito Mode: If the issue persists, try logging in using a different browser or an incognito/private window. This can help determine if the problem is browser-specific.
  3. Check for Browser Updates: Ensure your browser is up to date. Sometimes, outdated browsers can cause compatibility issues.
  4. Restart Your Modem and Router: A simple restart can often resolve connectivity issues that might be affecting your login.
  5. Check for Service Updates: Sometimes, intermittent issues can occur during server updates or maintenance. Waiting a few minutes and trying again might help.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

user_jmmgn5

Visitor

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1 Message

Same issue. Need to delete browser data each time to get it to accept my id.

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Reply

1 month ago

0

XfinityVictor

Official Employee

 • 

1.4K Messages

user_jmmgn5 Hello, are you still having issues with your email?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_nwl2r2

Visitor

 • 

1 Message

2 months ago

having the exact same issue....all was fine yesterday and today it is completely [Edited: "Language"] up

(edited)

1

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XfinityRoberto

Official Employee

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1.8K Messages

Hi there @user_nwl2r2. In order to log into your email, you will need to use your Xfinity Username ID to log in. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_l49l2l

Visitor

 • 

1 Message

1 month ago

I am having the same issues.  I cannot sign in and when you send me the link it is the wrong address

 

1

0

XfinityBillie

Official Employee

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3.4K Messages

 

user_l49l2l Thank you for reaching out here on our Xfinity Forums. My colleague @XfinityWilliam posted a series of troubleshooting steps. Have you already attempted the steps detailed in his response above?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

austensowers

Visitor

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1 Message

1 month ago

Having this issue also. I've deleted browser cache and it still does it.

1

0

XfinityChelseaB

Official Employee

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1.8K Messages

Hello @austensowers, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

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