Sobelcat's profile

Visitor

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5 Messages

Sunday, February 1st, 2026 12:17 AM

Multiple @comcast.net emailers receive mailer-daemon because their email is not delivered to one specific address

Something has changed recently at the @comcast.net servers!  My wife has an @comcast.net email acct, and her emails to my personal email (@xxx.org I'm anonymizing it) never go through.  Then I polled other contacts with @comcast.net emails, and asked them to send me a test email.  All of them failed.  The destination email server is working fine, and I can receive emails there from everyone else. So something is wrong with comcast.net.   

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Official Employee

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1.5K Messages

29 days ago

Hello @Sobelcat Sorry to hear about your issues receiving emails from comcast.net email addresses. Are there any issues with your wife or the other users receiving emails from you? What 3rd party email service are you using?

Visitor

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5 Messages

Basically, people with @Comcast.net can receive emails from the @sobelnet.org domain, but if a comcast.net emailer tries to send an email to the @sobelnet.org domain, it never gets delivered, and the sender receives a mailer-daemon hours or days later.  It's not just a problem with one individuals email account, it's multiple independent individuals with comcast.net that can't send an email to the @sobelnet.org address

Visitor

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5 Messages

No, my question was not answered.

Visitor

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5 Messages

Oh, and my domain and email service is DOTEASY.COM.

Official Employee

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1.5K Messages

@Sobelcat When it customer to issues of blocked domains or issues sending or receiving emails from certain services you will typically need to work with our Customer Security Assurance team to see why this domain is having issues. You can either file a report at https://spa.xfinity.com/report or call them directly at

1-888-565-4329, and they can get a ticket opened. If you are having issues with both options then let us know, and we can reach out to our contact in that department. 

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Visitor

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5 Messages

I already have a ticket number with them, the back office Tier II people

[Edited: "Personal Information"]

and they haven't called me in days....

(edited)

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