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user_az51ga
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Visitor

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1 Message

Thursday, October 30th, 2025 8:04 PM

Moving to yahoo

When I click to accept the offer the first thing I get is page to log into my yahoo account … so when I use my Comcast address and password it rejects me. The info says my address will stay the same. So what next! 

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1 month ago

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XfinityBrianH

Official Employee

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1.9K Messages

3 months ago

 

user_az51ga Thank you for reaching out to us here with your concers! You can find great information on the email migration to Yahoo at the following link https://www.xfinity.com/support/articles/yahoo-email-migration-overview.

 

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Frustratedskept

New Poster

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3 Messages

1 month ago

I get an email from an aol address telling me to transfer to yahoo but when I click the link provided it says ERROR: page not found.

This transfer has been a mess from the beginning. It should have been done by snailmail not email which looks suspicious. Now I get a final notice and the link still gets the error message.

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Expert

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33.3K Messages

@Frustratedskept​

I get an email from an aol address telling me to transfer to yahoo but when I click the link provided it says ERROR: page not found.

This transfer has been a mess from the beginning. It should have been done by snailmail not email which looks suspicious. Now I get a final notice and the link still gets the error message.

I'm not sure why you would believe something from AOL when AOL has nothing to do with this in the least.

Always check for this migration in webmail.  The official email will have the Xfinity verified logo [no email from AOL!].

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

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