Visitor
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1 Message
Moving to new address. What happens to our email
We are moving. We understand you don't provide service to our new address [Edited: "Personal Information” ] . We don't want to lose our emails
Visitor
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1 Message
We are moving. We understand you don't provide service to our new address [Edited: "Personal Information” ] . We don't want to lose our emails
EG
Expert
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122.8K Messages
2 days ago
Concern moved here to the E-mail help section for assistance.
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XfinityEva
Official Employee
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2.8K Messages
18 hours ago
@user_zbnl17 Thank you for reaching out and I am so sorry to see that you do not have Xfinity at the new location. As of last year, 2025 and through this year if you had a comcast.net email you will be invited to upgrade your email account to Yahoo Mail for a better email experience at no extra cost.
The invitations will roll out gradually through what's left of 2026, and when the time comes, you’ll see yours in your inbox or when you securely sign in to connect.xfinity.com.
You'll also want to make sure you have signed in at least once in the 90 days prior to disconnecting your services to make sure you keep access to your Xfinity Email.
Sharing some FAQs here as well:
https://www.xfinity.com/support/articles/email-only-faqs
And more about updating to the new email experience:
https://www.xfinity.com/support/articles/yahoo-email-migration-overview
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