DoctorSleep's profile

New Poster

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2 Messages

Sat, Sep 19, 2020 5:00 PM

Monthly Data Usage

Why does the "Monthly Data Usage" graph under "Internet Service" in "My Account" never contain any data when I look at it? You'd think I haven't been surfing or streaming at all. It's always empty.

Responses

Accepted Solution

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

You could be in an area where there are no caps.

New Poster

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2 Messages

8 m ago

Didn't know such a thing exists. Thanks for the information.

BruceW

Gold Problem Solver

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22.3K Messages

8 m ago


@DoctorSleep wrote: Didn't know such a thing exists. ...

See https://www.xfinity.com/support/articles/data-usage-plan, especially the "I don't see my usage meter in My Account, what do I do?" link. FWIW I am in Pennsylvania where no " data usage plans" (caps) are in effect, but I still have a bar graph and table showing usage under "Data Usage Overview" on the My Account /  Devices page.

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