Visitor
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1 Message
Monthly bill of $65.. why was I charged $103?
I’ve had an Xfinity account for 1.5 years - my bill has never exceeded $65/month (which is shown to be my estimated monthly total). This payment period - they charged me $103 without any information as to why/where these additional charges came from. I’ve tried customer service, the Xfinity assistant and looking into billing details but nothing shows where this extra $40 came from. Can someone please advise?
EG
Expert
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110.9K Messages
10 hours ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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1.9K Messages
9 hours ago
Thank you, @EG!
We appreciate you reaching out here in our forums' community, @user_jmezqe. You've reached the right place for help with your billing. We'll gladly review your account and let you know what the charges are. It sounds like your promotional pricing may have expired, but we can double-check for you. Please send us your full name and service address in a Direct Message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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110.9K Messages
9 hours ago
YW @XfinityLinda !
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