Contributor
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12 Messages
Modem Activation Problem [Edited]
I have been fighting three days so far to get my Wi-Fi back to working. All because the [Edited: "Inflammatory"] Xfinity representative that I had "helping" me with a modem activation problem unilaterally set the SSID to something he could spell instead of the customer requested name. Pray tell, how many ways can your representative spell "SneakerNet?" He didn't even ask, people. He just set it to what he [Edited: "Language"] well pleased. And now I'm not a very happy camper. [Edited: "Inflammatory"]
Sneakers55
Contributor
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12 Messages
5 days ago
Xfinity is trying pretty [Edited: Language] hard to drive away their customers in my experience. Next call to them I will probably tell them I'm switching to AT&T Fiber and streaming DirecTV, which is fortunately an option I have in my area. They certainly can't be any worse than [Edited: "Inflammatory"] is. Otherwise, they would be out of business before they got any customers whatsoever.
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XfinityAmira
Official Employee
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4.2K Messages
2 days ago
Hi Sneakers55! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and it's upsetting to hear about your experiences trying to get support with your internet and Wi-Fi network name. My team is here to support you with all your service needs.
To confirm, were you able to get your Wi-Fi network name updated? If not, please follow this link for step-by-step directions on how to do so. Let us know if you still need further support, we're here to help!
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