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OldeFatGuy
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173 Messages

Thursday, March 19th, 2026 9:06 PM

Mobile Number

It's been happening for awhile, but lately it's getting more and more onerous.  For the past three days, it's EVERY. SINGLE. TIME. I. LOG. IN.

Instead of taking me to my account or email, it takes me to a screen demanding me put in my mobile number.

I DO NOT HAVE A CELL PHONE.  I HAVE NEVER HAD A CELL PHONE.  I WILL NEVER HAVE A CELL PHONE.

And I am tired of having to grow through that extra process every time I sign in here.  

If it's going to be the policy that in order to be an Xfinity customer, one must have a cell phone, then just SAY THAT and I'll be gone.  If it's NOT going to be the policy that in order to be an Xfinity customer you must have a cell phone, then STOP ASKING ME FOR MY MOBILE NUMBER EVERY TIME I SIGN IN.  Or I'll just leave anyway.

So, what say you?

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Updated 

8 hours ago

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Oldest First
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Again

Expert

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33.8K Messages

2 days ago

@OldeFatGuy 

I get the same thing and although I have a cell phone, I'm not putting my number in because as far as I'm concerned an alternate email is enough.  I just click through and go on.  This screen happens to everyone.

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OldeFatGuy

Contributor

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173 Messages

@Again​ I realize it happens to everyone.  And I'm done with it.  Either it stops, or I'll cancel Comcast.  Only two possible choices.  But I won't cancel until I hear it from an actual Xfinity employee that it won't stop.

Thanks for the reply though.  If you have something to point me in the direction of verifying that this harassment won't stop then I'll cancel without waiting to hear from an Xfinity employee.  Otherwise, I need to wait and confirm that it is indeed their policy to continue to harass people about giving them their PRIVATE cell phone numbers before I can take the action to cancel all my dealings with Comcast.  

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2 days ago

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XfinityJon

Official Employee

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1.2K Messages

9 hours ago

 

OldeFatGuy for customers who have cell phones it is requested as an alternate layer of security. If they forget their password, or if someone who is not the account holder attempts to log in, it allows us to notify then. Does it give you an option to Not Ask Me again, when that message pops up?

 

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OldeFatGuy

Contributor

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173 Messages

@XfinityJon​ No, it does NOT give that option, if it did I would've selected that option long ago.  The only options are to give the mobile number (which I don't have and NEVER WILL have) and "Ask Me Later."  And quite often lately "Ask Me Later" translates to every time I log in.  And I'm tired of being harassed about you people wanting a mobile number.  It either stops, or I stop being an Xfinity customer.  Period.  Full stop.  I'm done with it.  It's harassment, plain and simple.  I get WHY you want it, I've never had to ask why (and your reason listed isn't the only reason and you and I both know it), but it's still harassment.  

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9 hours ago

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XfinityJon

Official Employee

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1.2K Messages

I can certainly bring this feedback forward for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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user_cuar5y

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66 Messages

9 hours ago

Xfinity ain’t worth it. Go VERIZON!

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