Mobile Number

It's been happening for awhile, but lately it's getting more and more onerous. For the past three days, it's EVERY. SINGLE. TIME. I. LOG. IN.

Instead of taking me to my account or email, it takes me to a screen demanding me put in my mobile number.

I DO NOT HAVE A CELL PHONE. I HAVE NEVER HAD A CELL PHONE. I WILL NEVER HAVE A CELL PHONE.

And I am tired of having to grow through that extra process every time I sign in here.

If it's going to be the policy that in order to be an Xfinity customer, one must have a cell phone, then just SAY THAT and I'll be gone. If it's NOT going to be the policy that in order to be an Xfinity customer you must have a cell phone, then STOP ASKING ME FOR MY MOBILE NUMBER EVERY TIME I SIGN IN. Or I'll just leave anyway.

So, what say you?

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Again

Expert

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33.8K Messages

2 days ago

@OldeFatGuy

I get the same thing and although I have a cell phone, I'm not putting my number in because as far as I'm concerned an alternate email is enough. I just click through and go on. This screen happens to everyone.

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OldeFatGuy

Contributor

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173 Messages

@Again I realize it happens to everyone. And I'm done with it. Either it stops, or I'll cancel Comcast. Only two possible choices. But I won't cancel until I hear it from an actual Xfinity employee that it won't stop.

Thanks for the reply though. If you have something to point me in the direction of verifying that this harassment won't stop then I'll cancel without waiting to hear from an Xfinity employee. Otherwise, I need to wait and confirm that it is indeed their policy to continue to harass people about giving them their PRIVATE cell phone numbers before I can take the action to cancel all my dealings with Comcast.

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2 days ago

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XfinityJon

Official Employee

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1.2K Messages

9 hours ago

OldeFatGuy for customers who have cell phones it is requested as an alternate layer of security. If they forget their password, or if someone who is not the account holder attempts to log in, it allows us to notify then. Does it give you an option to Not Ask Me again, when that message pops up?

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U

user_cuar5y

Contributor

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66 Messages

9 hours ago

Xfinity ain’t worth it. Go VERIZON!

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OldeFatGuy

Contributor

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173 Messages

@user_cuar5y Yeah, well, I called Verizon and asked them if that would be an issue there as well, and the dood on the phone wouldn't give me a straight answer, so I'm guessing that means the answer is "Oh yes, we too will harass you often and in myriad ways for your mobile number because we, like Xfinity and every other corporation in the world, want your private data. ALL OF IT. And we will keep harassing you until we get it."

I lived without internet for the entire first 35 years of my life, I can live without again. I'd like to have it, I admit, but I've reached the top of my frustration meter with this constant harassment about wanting more and more and more and more and more and more and more and more... it's never enough, of my PRIVATE information.

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8 hours ago

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OldeFatGuy

Mobile Number

Again

OldeFatGuy

XfinityJon

user_cuar5y

OldeFatGuy

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