Contributor
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171 Messages
Mobile Number
It's been happening for awhile, but lately it's getting more and more onerous. For the past three days, it's EVERY. SINGLE. TIME. I. LOG. IN.
Instead of taking me to my account or email, it takes me to a screen demanding me put in my mobile number.
I DO NOT HAVE A CELL PHONE. I HAVE NEVER HAD A CELL PHONE. I WILL NEVER HAVE A CELL PHONE.
And I am tired of having to grow through that extra process every time I sign in here.
If it's going to be the policy that in order to be an Xfinity customer, one must have a cell phone, then just SAY THAT and I'll be gone. If it's NOT going to be the policy that in order to be an Xfinity customer you must have a cell phone, then STOP ASKING ME FOR MY MOBILE NUMBER EVERY TIME I SIGN IN. Or I'll just leave anyway.
So, what say you?




Again
Expert
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33.8K Messages
14 hours ago
@OldeFatGuy
I get the same thing and although I have a cell phone, I'm not putting my number in because as far as I'm concerned an alternate email is enough. I just click through and go on. This screen happens to everyone.
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