Mobile Number

It's been happening for awhile, but lately it's getting more and more onerous. For the past three days, it's EVERY. SINGLE. TIME. I. LOG. IN.

Instead of taking me to my account or email, it takes me to a screen demanding me put in my mobile number.

I DO NOT HAVE A CELL PHONE. I HAVE NEVER HAD A CELL PHONE. I WILL NEVER HAVE A CELL PHONE.

And I am tired of having to grow through that extra process every time I sign in here.

If it's going to be the policy that in order to be an Xfinity customer, one must have a cell phone, then just SAY THAT and I'll be gone. If it's NOT going to be the policy that in order to be an Xfinity customer you must have a cell phone, then STOP ASKING ME FOR MY MOBILE NUMBER EVERY TIME I SIGN IN. Or I'll just leave anyway.

So, what say you?

Responses

Oldest First

Selected Oldest First

Again

Expert

•

33.8K Messages

3 hours ago

@OldeFatGuy

I get the same thing and although I have a cell phone, I'm not putting my number in because as far as I'm concerned an alternate email is enough. I just click through and go on. This screen happens to everyone.

1

0

OldeFatGuy

Contributor

•

171 Messages

@Again I realize it happens to everyone. And I'm done with it. Either it stops, or I'll cancel Comcast. Only two possible choices. But I won't cancel until I hear it from an actual Xfinity employee that it won't stop.

Thanks for the reply though. If you have something to point me in the direction of verifying that this harassment won't stop then I'll cancel without waiting to hear from an Xfinity employee. Otherwise, I need to wait and confirm that it is indeed their policy to continue to harass people about giving them their PRIVATE cell phone numbers before I can take the action to cancel all my dealings with Comcast.

Like

Reply

1 hour ago

0

Email

OldeFatGuy

Mobile Number

Again

OldeFatGuy

New to the Community?