d-k-d's profile

New Poster

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2 Messages

Sat, Feb 22, 2020 7:00 PM

Closed

Missing folders

My folders used to appear on the left column. They are missing/not showing up. These folders hold very important information. I need them back. I don't know what is wrong. I really need those folders and some big time help!

Accepted Solution

jav6joev

Gold Problem Solver

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2.2K Messages

2 y ago

How are you accessing email? On the web site?  Which browser are you using?  Using Chrome or MS Edge on my desktop and accessing https://connect.xfinity.com there is a 'Show Folders' and 'Hide Folders' selection at the bottom left of the screen:

 

ShowFolders.jpg

BruceW

Gold Problem Solver

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23.1K Messages

2 y ago


@d-k-d wrote: ... folders ... missing ...

For reference: See the "Where did my folders and search go?" link under the "Using Email" heading at https://connect.xfinity.com/faq/email.html.

New Poster

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2 Messages

2 y ago

Thank you! I suffered 2 strokes and I didn't even see that!!! Much appreciated!

Debora Duren

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