CatV123's profile

New Poster

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4 Messages

Saturday, January 18th, 2020 7:00 AM

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Missing folders

I am missing folders in my Xfinity email.  Where are they and how do I get them back.?They were there 2 days ago.

Expert

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29.6K Messages

5 years ago

See if this sorts it out for you---------------

 

Where are my Folders and Search?

New Poster

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4 Messages

5 years ago

Thank you for your help.  The folders are not collapsed they are totaly gone.  Any other thoughts? Appreciate it.

Gold Problem Solver

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26.3K Messages

5 years ago


@CatV123 wrote: ... The folders are not collapsed they are totaly gone.  ...

Did you continue reading down the linked page to the "Hide Folders" and "Show Folders" items?

Expert

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31.4K Messages

5 years ago


@CatV123 wrote:

Thank you for your help.  The folders are not collapsed they are totaly gone.  Any other thoughts? Appreciate it.


Look to the bottom left of the page.  You should see the word "Show".  Click on that and your folders should return.

New Poster

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4 Messages

5 years ago

I did show folders then I hid folders and did show again.  Still nothing.  What is really wierd is, I went to the trash folder and recovered deleted items.  The emails that were in the folders were there.  At least the ones I can remember.  Also, there were several emails that are not missing in the deleted trash.  Some of them were partial emails like it sent drafts to the trash folder.  I know I did not delete any folders. Just strange.  Thanks for trying to help me.  I will keep checking to see if there are any more suggestions.

Expert

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31.4K Messages

5 years ago


@CatV123 wrote:

I did show folders then I hid folders and did show again.  Still nothing.  What is really wierd is, I went to the trash folder and recovered deleted items.  The emails that were in the folders were there.  At least the ones I can remember.  Also, there were several emails that are not missing in the deleted trash.  Some of them were partial emails like it sent drafts to the trash folder.  I know I did not delete any folders. Just strange.  Thanks for trying to help me.  I will keep checking to see if there are any more suggestions.


So, what you're saying is that you can actually see the folders pane but you are missing folders there?  Not that you couldn't see the folder pane at all.

New Poster

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4 Messages

5 years ago

Yes.  I am only missing some folders not all.

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