Visitor
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1 Message
Missing emails
I am not receiving all of my emails in my comcast.net account. I get some. They are usually late. For instance, event at 6pm cancelled. I receive the email the next day. Other emails from this same sender never make it to my inbox. I am using Mail for iphone and the xfinity website. I also check my spam multiple times during the day. The emails are just not there. How can I get comcast to release these missing emails? I am receiving other senders' emails with no issues.
XfinityMatthew
Official Employee
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1.9K Messages
16 hours ago
Hello @user_gahq3r If you are having issues receiving emails from specific senders or multiple sender you will want to open a ticket with our Customer Security Assurance team at https://spa.xfinity.com/help under the "postmaster" option. They can then look into the issue and figure out why you are not receiving them as you should.
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