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user_utracx
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Visitor

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3 Messages

Saturday, November 8th, 2025 2:29 AM

missing emails

Hi, 

All my emails before yesterday morning are gone. They are not in deleted folder; only ones I manually deleted are there. Is there any way to get the emails back?

Thank you.

[Edited: "Personal Information"]

paul huang

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Updated 

23 days ago

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XfinityMarshante

Official Employee

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706 Messages

23 days ago

Hello @user_utracx, thank you for taking the time to leave a post. Sorry to hear that your emails are missing. I can imagine how frustrating that must be, especially when important information may be lost with them. Let’s see what we can do to help recover or troubleshoot the issue.  Are you using a third party email client or accessing your email from the Xfinity site? 

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user_utracx

Visitor

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3 Messages

Hi, I think I need Comcast/Xfinity official help to restore emails that were deleted when my account was hacked. At about the same time as the cutoff before which all emails disappeared, people on my contact lists started getting spear-phishing emails from a faked account with name very similar to my email address. The missing emails are NOT in deleted folder. They are NOT archived. They need to be restored, as it is likely someone synchronized with a POP mail so the emails were deleted. I don't think this is something a customer expert can help with. 
Thank you.

paul huang

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23 days ago

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XfinityMarshante

Official Employee

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706 Messages

Hello @user_utracx, thank you for the details.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
@EG thank you for moving the post. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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EG

Expert

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114.7K Messages

23 days ago

Concern moved here to the E-mail help section.

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user_utracx

Visitor

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3 Messages

Hi, thank you for your help. What do you suggest I do to get my emails back?

paul huang

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23 days ago

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