Missing Emails

I have also cleaned cache on my mobile device make sure not the app. Big factor was going on my email via Xfinity Web and seeing same thing as the apps. Has there been a server issue that may have caused some email loss to users like Kimlyn90 and me?

@Derogue​ were you able to retrieve any of yours?

On the mobile device and web email, no.  On my computer in Outlook, they are still there. 

It's as if the Outlook program when did an update restart, did a local dump to the computer storage and removed them off the web.  Starting to think this is a Microsoft update factor.

@XfinityBenjaminM​ BTW, there has been no change.  The oddity is that my computer has all the emails from the past.  I moved all the emails that were in the recovered folders back to their previous folders on the computer, yet my email app and Xfinity Web email still shows no change.  Something is definitely amiss in connectivity (I am still getting and sending emails on all three areas).

Hello, @Derogue! Thank you for taking the time to come back and update us on this thread. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! You've come to the right place because our Digital Care Team is awesome to work with. We'll do everything we can to review and resolve issues such as this email concern as quickly as we can. I've converted your original comment (and subsequent replies) to its own post in order to ensure we properly address your particular email account. Since you've tried a bit of troubleshooting already, could you please send our team a direct message for us to take a closer look?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!