Missing emails

No backup at my end. I've never lost email before. OneDrive doesn't seem to be able to back up files automatically, only on demand. I do occasionally archive old messages to reduce the size of the inbox. I did not expect Xfinity to have short term backup. But I thought it was worth asking.

I use Microsoft Outlook on the PC and the Mailboxes app on my iPhone. I rarely sign on to Xfinity to access email due to the length of time it takes to successfully sign on.

As an aside, I thought it strange that the AI bot recommended rebooting my modem. How could I be chatting with the bot if my modem was not working? 

Hi there, can you try the following steps:

1) Sign in to Xfinity Email using your Xfinity ID and password.
2) Right-click on the Trash folder or click on the More Actions icon (three lines) next to the trash folder.
3) Select Recover Deleted Items.
4) Select the messages you want to restore and then click Move Selected Items.
5) Select the appropriate destination folder and click OK or Move.

Notes: You will have 30 days to recover deleted emails before they become permanently unavailable.
You can select multiple messages by clicking the first email in your list, holding Shift, and then clicking the last email in your list.