mprieve's profile

Visitor

 • 

1 Message

Wednesday, December 6th, 2023 7:41 PM

Closed

Missing emails

Inbox and other normal folders have emails in them. It’s just the folders that I have created that are either missing or are empty using xfinity web site or other apps.  What happened to them?

Expert

 • 

31.5K Messages

1 year ago

@mprieve 

Inbox and other normal folders have emails in them. It’s just the folders that I have created that are either missing or are empty using xfinity web site or other apps.  What happened to them?

Do you see an arrow pointing to the right next to the Inbox?  If so, click on that and the folders should show up.

Official Employee

 • 

1.8K Messages

1 year ago

 

mprieve, Thank you for reaching out to Xfinity Support. If you are still having issues with your email, please send us a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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