Visitor
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6 Messages
Missing Emails
I checked my email on 6/18 only to find that every single email was missing from 5/21 to 6/17, in my inbox, sent mail, at least 15 folders, missing verywhere, I have called 6 times in the past 2 days and had 2 restores and it has only been old emails that I am not missing or a few spam. I changed my password but one rep said it looked like I have been hacked and there were filters in place that he would delete (I couldn't see them on my end) and that my emails would be restored. I waited all night and still nothing today. I have asked this case to be escalated but have yet to get a call back. Comcast please do better, something happened on your end, a glitch or you allowed me to get hacked and my emails stolen, there has to be a backup somewhere, I need someone to help me. I use this email for work and I have so much info that is lost, I am beside myself and need help, please.
XfinityPaula
Official Employee
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1.4K Messages
2 years ago
Hello @user_4df524 Thanks for sharing the experience that you are having. I would love to help out in any way that I can. I know how vital emails can be especially with work! If you haven't already please connect with our security assurance team to make sure your email address is secure. They are available by phone. When you normally access your email do you use our website or an email client like outlook?
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user_4df524
Visitor
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6 Messages
2 years ago
Thanks for the reply. I typically use thunderbird on my desktop, but I also access in on the outlook app on my phone, but for this problem I have been going direct through the website. All locations show the same results. My account is secure with two factor authentication but I still need help with this recovery. Somehow comcast has allowed my account to be compromised and I need a solution please.
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user_4df524
Visitor
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6 Messages
2 years ago
Also there is no link attached to the "security assurance team" it just says "400 bad request".
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user_4df524
Visitor
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6 Messages
2 years ago
Also the web address you gave me leads to a page and then that link says bad request 400 as well
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