Visitor
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1 Message
missing emails
My husband's emails from April through today suddenly disappeared. We tried the restore from deleted folder - they are not there either. How do we recover these?
Visitor
•
1 Message
My husband's emails from April through today suddenly disappeared. We tried the restore from deleted folder - they are not there either. How do we recover these?
Responses
hrochelle
New Poster
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2 Messages
2 m ago
Same with me. My emails through March until today are missing. Xfinity, what is going on here?
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XfinityJay
Official Employee
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133 Messages
2 m ago
Hi there @user_0b2dfe. I understand how concerning it is to have your emails go missing. My team and I will be happy to look further into this. It's our priority to get them back for you.
Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to make this right.
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BruceW
Gold Problem Solver
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22.8K Messages
2 m ago
To send the requested information in a private message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
(edited)
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